free delivery on all UK orders

Delivery & Returns

Delivery;

All prices quoted are inclusive of delivery within the United Kingdom including Northern Ireland. For delivery outside of the U.K. but within Europe, an additional £20 will be charged to cover additional postage costs. Luxury Labels Limited is not liable for any import duties or customs charges, all items will be shipped stating their full value for insurance purposes.

I aim to dispatch all items within 2 business days of payment clearing, tracking information will be provided via PayPal or email, this will usually be via Royal Mail Special Delivery. All items will be packaged to ensure safe transit and any supporting documentation will be stored inside parcel alongside the item

Returns;

Luxury Labels Limited offer a no-quibble returns policy, if an item is not to your taste you can return it within 14 calendar days of delivery for a full refund minus original postage costs. The costs for the return postage are the sole liability of the buyer. If any import duties or customs charges are levied upon an item’s return, these will be deducted from the refund amount. It is the buyer’s responsibility to ensure that the item is sent by a secure method and suitably packaged to prevent damage in transit.

All refunds will be processed within 2 business days with funds being returned via the original payment method provided the bag is in the original described condition along with any supporting documentation and/or packaging such as dustbags and gift boxes. I am always looking for ways to improve my service so any feedback on the reason for a return is appreciated but the buyer is not obliged to provide this.

Thanks so much for such an easy experience when I recently purchased an oversized quilted Alexa from you. The bag is absolutely stunning and was exactly what I was expecting & the price was very fair. All questions I asked were answered quickly and very clearly and I was made to feel able to answer as many questions as I liked. Thanks again, I really can not recommend you highly enough and am already looking for my next purchase with you- Bx
Bev Dexter
Bev Dexter
5⭐️ Steph was super helpful, answered my questions and sent extra photos when I asked. Getting next day delivery just topped off the brilliant service! Would certainly use Luxury Labels again! 👜💕
Samantha Baker
Samantha Baker
My bag is really lovely ordered on Wednesday with me Friday thank you we definitely use this company again
Diane Collins
Diane Collins
Steph is really lovely to deal with. No question is too much hassle to answer. Bags are always exactly as described and arrive quickly. I have also part exchanged bags with Steph and also sold to her to. She provides an excellent service all round!
Rachel Louise McCahill
Rachel Louise McCahill
I purchased a bag on Monday evening and it arrived today. Great communication, as described and very well packaged. Highly recommended 5⭐️
Tina Duxbury
Tina Duxbury
I received my first bag from Steph this week , I’m over the moon with the whole experience from start to finish , beautiful bag with a personal, professional service will definitely be buying againThank you Steph
Claire Stevenson
Claire Stevenson
Thankyou it’s beautiful and the bag holder was a Lovely surprise xxx
Carole Porter
Carole Porter
I bought a lovely clay Bayswater Tote and it was just as described and a great price. Fast delivery to. Would highly recommend Luxury Labels.
Amanda Woollaston
Amanda Woollaston
Fab seller. Beautifully wrapped and super fast delivery. Can’t recommend enough. Very happy customer. X
Carolyn Hilton
Carolyn Hilton
Monday - saw a beautiful bag at a great price ... so bought it ! it was posted out Tuesday - received Wednesday 😁 Great service, wonderful bag, very happy - highly recommend Luxury Labels ... Thank you x
Helen Gill
Helen Gill
Order a Mulberry bag two days ago, and as I’m a bit dippy put the wrong postcode, had a quick response from Stephanie and today by beautiful bag arrives. Condition of bag as described, it was perfect and looks brand new. Highly recommend
Linette Stephens
Linette Stephens
Bought 2 lovely mulberry bags on this site .. bags were in perfect condition, good price and Steph is a pleasure to deal with.. and the were posted immediately and arrived a day later .. Happy shopping 👜
Karen Richards
Karen Richards
Great bag, great price and super fast delivery. Would definitely purchase from here again, absolutely faultless service. Thank you!
Michelle Davies
Michelle Davies
Beautiful bag, great communication and service. Keep it up Steph.
Jennifer Ball
Jennifer Ball
A fantastic company. Steph really helpful. Bag as described if not better! Speedy next day service. An absolute pleasure. Will recommend to all my bag loving friends and will definitely use Steph and luxury labels again xxxx
Vanessa Greg
Vanessa Greg
Thank you for my lovely mulberry bag, quick service and delivery!
Pamela Robertson
Pamela Robertson
Great buying experience from start to finish. Beautiful bag exactly as described x
Emma Kirkpatrick
Emma Kirkpatrick
Love my new Taylor . Steph was very efficient and quick . Highly recommended x
Susan Roche
Susan Roche
Great seller, good quick communication. Helped an idiot negotiate the confusing world of posh handbags. Handbag was exactly as described and delivered quickly.
Ian Tatner
Ian Tatner
⭐️⭐️⭐️⭐️⭐️ five stars would highly recommend Steph, definitely won’t be the last purchase I make !From communication after I saw ad, Steph was very helpful, she answered all my questions nothing was too much trouble. Paid for bag on Saturday, bag arrived on Tuesday. It is a gorgeous bag and I can’t wait to use it!Thanks Steph, great service.
Louise Hudson
Louise Hudson
I recently purchased a lovely purse through Steph. The communication throughout the whole process has been fantastic and so prompt which I really appreciated. I look forward to buying with you again in the future as it was a pleasure!
Catriona Macnab
Catriona Macnab
My beautiful bag arrived fast and exactly as described. This is the third bag I’ve purchased from Steph and I’m never disappointed. Would highly recommend.
Kellie Drew
Kellie Drew
Fantastic seller of luxury goods, would not hesitate to purchase from again. Great service, my bag came next day! Thank you 💖
Katelyn Freeman
Katelyn Freeman
Amazing seller, gorgeous bag, will definitely buy again ❤️
Karen Elizabeth Hatton
Karen Elizabeth Hatton
Beautiful handbags in fab condition x
Natalie Sacbuker
Natalie Sacbuker
Great professional service
Anne Davidson
Anne Davidson
Fantastic seller , great communication and my bays with strap is absolutely fabulous, from purchasing to delivery Steph was fab. 5*
Susan Ryan
Susan Ryan
Brilliant service from Steph - the Daria pouch was just as described and a fantastic price. It arrived the very next day even though I bought it only the evening before! I've bought from Luxury Labels before so knew the service would be impeccable - and it didn't disappoint! Definitely recommended - professional, friendly, and competitively priced 👜👄
Claire Joanne Huxham
Claire Joanne Huxham
Really helpful and accommodating seller. Great communication and bag in pristine- just as described.
Georgina Allcock
Georgina Allcock
Everything absolutely as described, honest and transparent in all financial aspects, lovely bags and lovely Steph.
Susan Hill
Susan Hill
I have just purchased the most amazing handbag from Luxury Labels. The bag is exactly as described and I have been very impressed with the whole buying experience. I will definitely be keeping an eye out for further bargains. Highly recommended. Buy with confidence from this lovely lady.
Lynne Lumb
Lynne Lumb
Fantastic service and handbag exactly as described ❤️ thank you 😊
Karen Pierce
Karen Pierce
Slick, knowledgeable and friendly. Have both bought from and consigned items to Luxury Labels always very satisfactorily.
Jemima Stiles
Jemima Stiles
Very fast payment and communication - easy to work with thank you xx
Dannielle Dayman
Dannielle Dayman
Wonderful first purchase from Steph - would highly recommend! My bag is exactly as I hoped it would be and I’m so happy �
Kate Rogers
Kate Rogers
Got my lily and it's stunning. Thank you for the bag liner too it's useful. I had a positive experience with you and I'll be keeping an eye on your page. Many thanks xx
Moria Gabayev-McQueen
Moria Gabayev-McQueen
Excellent friendly service. Would highly recommend x
Katie Pyne
Katie Pyne
Can highly recommend Steph and her fab bags, just purchased a lovely vintage mulberry bum bag, arrived very promptly the next day. Would definately purchase from here again 👍🏻
Hannah Jervis Whyte
Hannah Jervis Whyte
Steph has been brilliant couldn’t wish for a smoother transaction. Her bags are exactly as described. I would highly recommend her.
Pauline Cartwright
Pauline Cartwright
Thank you Steph for the lovely quality bags and your excellent caring service, so looking forward to more....😘👛👜xx
Myfanwy Jane Williams
Myfanwy Jane Williams
Purchased some lovely Chanel sunglasses, as always Steph very helpful from start to finish. Not the first time I've purchased from here and definitely won't be my last �
Joanne Taylor Was Shakespeare
Joanne Taylor Was Shakespeare
Amazing boutique this is! Offers such a high quality range of handbags with fast and great service. I purchased a brand new beautiful mulberry zipped Bayswater and got it delivered within the next day of paying. Discounted from the original retail price and in brand new excellent condition, I love it and would definitely shop again! Great prices!
Jordan Young
Jordan Young
Just purchased a beautiful Bayswater heritage from Steph and the bag itself and the service was FANTASTIC! Steph was really helpful and the delivery was super quick! I will definitely use you guys again... if the husband lets me!! 😀❤️🦄thank you xxx
Katrina Sheerin
Katrina Sheerin
Excellent friendly service!! Always swift communication, products just as described, beautifully packaged! If you’re searching for a bag/purse then look no further than this site. I highly recommend Steph @ The Bag Lady Boutique. X
Emily Mckenzie
Emily Mckenzie
Excellent service from Steph! So easy to do business with, great communication, extremely helpful and my bag was beautiful! Looking forward to future purchases!
Claire Alexandra
Claire Alexandra
Great service. So so speedy and so well packaged! Thanks Steph!
Sam Clydesdale
Sam Clydesdale
Totally recommend Steph, I've used her twice to collect things for me and both arrived promptly and in perfect condition. Thank you x
Ange Young
Ange Young
Steph was just brilliant. I went to her with a brief for a special birthday present and she really listened and presented a few options- I actually had trouble choosing! Great service and great value, I'll definatly be back- hopefully with a brief for something for me next time!
Sam Caswell
Sam Caswell
Fabulous service! Steph collected and posted a cosmetic pouch I had been after for ages. The transaction was so simple and effective!! Thanks Steph I'll definitely be ordering from you again!!
Faizi Ainsworth
Faizi Ainsworth
Hassle free transaction, quick response and excellent communication, would recommend The Bag Lady 100%, can't wait to see my daughters face on Monday when she receives her 1st Mulberry, than you so much Steph x
Julie Anne Russell
Julie Anne Russell
Fab service! Sent next day and was an easy way for me to get my dream bag! Thanks Steph, I'll be back to use you in the future and would highly recommend you to anyone 😊 Xx
Karla Jones
Karla Jones
Amazing service, had a few purchases now and postage is always very prompt...won't hesitate to use for my next purchase 😍
Ruth Connolly
Ruth Connolly
Fantastic service from a lovely lady. Made my first mulberry purchase hassle free. Will definitely buy from her again x
Nikki Coleman
Nikki Coleman
Brilliant, brilliant, brilliant...... First class, personal service.... Bought a beautiful, porcelain blue Darley for my daughter... Definitely will use again (preferably for myself next time). Thank you Steph xxx
Kezza Bee
Kezza Bee
What a great transaction. A beautiful bag, amazing service and Steph was very friendly and professional when she answered any questions I had prior to purchase. I'll be back. Thank you.
Julie Palmer
Julie Palmer
Excellent service and beautifully delivered for my daughters first mulberry bag for her 17th birthday in Aug Would recommend and buy again
Simone Travis
Simone Travis
Great service,Fast shipping and bag was very well packaged..Would highly recommend and would definitely use again
Carina Reid
Carina Reid
Bev Lawrence
Bev Lawrence
Absolutely faultless service . Highly recommended .
Kerrie Croft
Kerrie Croft
Fantastic service. I cannot recommend this company highly enough. Fantastic communication and extremely fast delivery. I ordered Tuesday afternoon and received Wednesday morning. Pleasure to do business with.
Siobhan Fryatt
Siobhan Fryatt
Steph offers a fantastic service - being both highly knowledgeable and extremely efficient. Many thanks for all your help Steph. I will be seeking your help again in the future! Xx
Laura Moule
Laura Moule
Excellent communication throughout the purchase process and next day delivery arranged. Thanks so much, love my first ever mulberry purchase!
Sarah Halliday
Sarah Halliday
Mandy Taylor
Mandy Taylor
Fantastic friendly service. Delivery super quick.
Jess Short
Jess Short
I'm on 2 purchases of a beautiful collection of Mulberry pre loved bags from Steph, and know it won't stop there! Her service from start to finish is faultless, very responsive and super quick service. I've found a friend for life in The Bag Lady finding myself checking the website weekly for the latest 'what's new'. Keep up the good work! ♥️ 💼 👛👜 xxx
Jade Simmonds
Jade Simmonds
Great service! Steph is both helpful and friendly, and I'm so happy with the beautiful Darley purse in oak I bought.
Cathrine Sinsen Watz
Cathrine Sinsen Watz
Being a woman who has to blow out a lot of candles in her birthday I was unsure as to go about buying from a site like but I needn't of worried as it was an excellent pleasurable experience and would like to thank Steph for making it an easy transaction for me
Lesley Mills
Lesley Mills
Great idea and fab service! Steph was friendly, informed and extremely efficient. A service I very highly recommend and will definitely use again.
Elaine Hunter
Elaine Hunter
This s my first time using Steph's service and I'm very impressed. She found a Mulberry purse for me at the Bicester outlet after I said I was after one. Very speedy service and no doubt I'll be back x
Kirstie-Anne Jenkins
Kirstie-Anne Jenkins
Steph is brilliant at what she does. She managed to source me a vintage mulberry Smithfield (my unicorn!) at a bargain price. The best thing about Steph and The Bag Lady is her knowledge and service. It's the little things. She remembered I was looking for a Bayswater and my budget and found me one but she messaged me first to check! With all her clients that's seriously good service. She really cares about her customers and the service she provides and her knowledge and contacts are unrivalled. Highly recommended <3
Sally Mahers
Sally Mahers
I ordered a bag pick up at Bicester Sunday, and today Thursday, my bag arrived at my home in Denmark �, such an incredible service Steph is offering, and an incredible lady Steph is. I can highly recommend The Bag Lady. xxx
Dorthe Beining Christensen
Dorthe Beining Christensen
This is my 3rd return trip to The Bag Lady collection service and yet again the service has been flawless. Steph is so knowledgeable, honest and professional that the whole shopping from a distance experience is a real joy. I have no doubt at all that I shall shortly be making my 4th (and 5th) purchases very soon. I cannot recommend the service highly enough.
Becky Joselin
Becky Joselin