About Me

I have been selling my own new and preloved designer handbags since 2012, when I founded Mulberry Swap & Sell, a Facebook group which now boasts over 22,000 members. In 2015 I made the decision to turn my hobby into a business and began stocking a small selection of Mulberry bags. This has grown gradually over the last few years and I now stock a range of high-end brands, with options to meet most budgets. My true passion is restoring older bags and I can often be found ‘tinkering’ with various leather products, cloths and brushes to try and bring them back to full muster. From unwrapping to photography and shipping, each bag is handled by me personally and comes with a 100% authenticity guarantee.

Away from Luxury Labels, I am wife to Fraser and Mum to our 2 awesome girls, Lily and Jess.

Here’s what my customers say about me;

I’ve just bought my second item from here a rather cute LV adventure.Brilliant customer service from start to finish.Well packaged and Steph responded to my query straight away.You can tel she takes great pride in her work and items she sells.Highly recommended

Alison Tilley

Absolutely fantastic service❤️ Steph is an absolute dream to do business with. Amazing communication, amazing prices & payment plans. Highly recommended ❤️ cannot fault anything, will use again.My YSL Lou Lou arrived special delivery the following day after the payment was complete. Thank you 😊

Jade-Emma Gibbons

Fabulous buying experience and the bag arrived exactly as described. I would definitely recommend and buy from Steph again. You won’t be disappointed x x x

Lisa Lucy Yau

they sell great bags good prices and tell you the exact condition it is in

Rachelle Pitts

Thanks so much for such an easy experience when I recently purchased an oversized quilted Alexa from you. The bag is absolutely stunning and was exactly what I was expecting & the price was very fair. All questions I asked were answered quickly and very clearly and I was made to feel able to answer as many questions as I liked. Thanks again, I really can not recommend you highly enough and am already looking for my next purchase with you- Bx

Bev Dexter

5⭐️ Steph was super helpful, answered my questions and sent extra photos when I asked. Getting next day delivery just topped off the brilliant service! Would certainly use Luxury Labels again! 👜💕

Samantha Baker

My bag is really lovely ordered on Wednesday with me Friday thank you we definitely use this company again

Diane Collins

Steph is really lovely to deal with. No question is too much hassle to answer. Bags are always exactly as described and arrive quickly. I have also part exchanged bags with Steph and also sold to her to. She provides an excellent service all round!

Rachel Louise McCahill

I purchased a bag on Monday evening and it arrived today. Great communication, as described and very well packaged. Highly recommended 5⭐️

Tina Duxbury

I received my first bag from Steph this week , I’m over the moon with the whole experience from start to finish , beautiful bag with a personal, professional service will definitely be buying againThank you Steph

Claire Stevenson

Thankyou it’s beautiful and the bag holder was a Lovely surprise xxx

Carole Porter

I bought a lovely clay Bayswater Tote and it was just as described and a great price. Fast delivery to. Would highly recommend Luxury Labels.

Amanda Woollaston

Monday - saw a beautiful bag at a great price ... so bought it ! it was posted out Tuesday - received Wednesday 😁 Great service, wonderful bag, very happy - highly recommend Luxury Labels ... Thank you x

Helen Gill

Order a Mulberry bag two days ago, and as I’m a bit dippy put the wrong postcode, had a quick response from Stephanie and today by beautiful bag arrives. Condition of bag as described, it was perfect and looks brand new. Highly recommend

Linette Stephens

Bought 2 lovely mulberry bags on this site .. bags were in perfect condition, good price and Steph is a pleasure to deal with.. and the were posted immediately and arrived a day later .. Happy shopping 👜

Karen Richards

Beautiful bag, great communication and service. Keep it up Steph.

Jennifer Ball

A fantastic company. Steph really helpful. Bag as described if not better! Speedy next day service. An absolute pleasure. Will recommend to all my bag loving friends and will definitely use Steph and luxury labels again xxxx

Vanessa Greg

Thank you for my lovely mulberry bag, quick service and delivery!

Pamela Robertson

Great buying experience from start to finish. Beautiful bag exactly as described x

Emma Kirkpatrick

Love my new Taylor . Steph was very efficient and quick . Highly recommended x

Susan Roche

Great seller, good quick communication. Helped an idiot negotiate the confusing world of posh handbags. Handbag was exactly as described and delivered quickly.

Ian Tatner

⭐️⭐️⭐️⭐️⭐️ five stars would highly recommend Steph, definitely won’t be the last purchase I make !From communication after I saw ad, Steph was very helpful, she answered all my questions nothing was too much trouble. Paid for bag on Saturday, bag arrived on Tuesday. It is a gorgeous bag and I can’t wait to use it!Thanks Steph, great service.

Louise Hudson

I recently purchased a lovely purse through Steph. The communication throughout the whole process has been fantastic and so prompt which I really appreciated. I look forward to buying with you again in the future as it was a pleasure!

Catriona Macnab

My beautiful bag arrived fast and exactly as described. This is the third bag I’ve purchased from Steph and I’m never disappointed. Would highly recommend.

Kellie Drew

Fantastic seller of luxury goods, would not hesitate to purchase from again. Great service, my bag came next day! Thank you 💖

Katelyn Freeman

Amazing seller, gorgeous bag, will definitely buy again ❤️

Karen Elizabeth Hatton

Beautiful handbags in fab condition x

Natalie Sacbuker

Great professional service

Anne Davidson

Fantastic seller , great communication and my bays with strap is absolutely fabulous, from purchasing to delivery Steph was fab. 5*

Susan Ryan

Brilliant service from Steph - the Daria pouch was just as described and a fantastic price. It arrived the very next day even though I bought it only the evening before! I've bought from Luxury Labels before so knew the service would be impeccable - and it didn't disappoint! Definitely recommended - professional, friendly, and competitively priced 👜👄

Claire Joanne Huxham

Really helpful and accommodating seller. Great communication and bag in pristine- just as described.

Georgina Allcock

Everything absolutely as described, honest and transparent in all financial aspects, lovely bags and lovely Steph.

Susan Hill

I have just purchased the most amazing handbag from Luxury Labels. The bag is exactly as described and I have been very impressed with the whole buying experience. I will definitely be keeping an eye out for further bargains. Highly recommended. Buy with confidence from this lovely lady.

Lynne Lumb

Fantastic service and handbag exactly as described ❤️ thank you 😊

Karen Pierce

Slick, knowledgeable and friendly. Have both bought from and consigned items to Luxury Labels always very satisfactorily.

Jemima Stiles

Very fast payment and communication - easy to work with thank you xx

Dannielle Dayman

Wonderful first purchase from Steph - would highly recommend! My bag is exactly as I hoped it would be and I’m so happy �

Kate Rogers

Excellent friendly service. Would highly recommend x

Katie Pyne

Can highly recommend Steph and her fab bags, just purchased a lovely vintage mulberry bum bag, arrived very promptly the next day. Would definately purchase from here again 👍🏻

Hannah Jervis Whyte

Steph has been brilliant couldn’t wish for a smoother transaction. Her bags are exactly as described. I would highly recommend her.

Pauline Cartwright

Thank you Steph for the lovely quality bags and your excellent caring service, so looking forward to more....😘👛👜xx

Myfanwy Jane Williams

Purchased some lovely Chanel sunglasses, as always Steph very helpful from start to finish. Not the first time I've purchased from here and definitely won't be my last �

Joanne Taylor Was Shakespeare

Just purchased a beautiful Bayswater heritage from Steph and the bag itself and the service was FANTASTIC! Steph was really helpful and the delivery was super quick! I will definitely use you guys again... if the husband lets me!! 😀❤️🦄thank you xxx

Katrina Sheerin

Excellent service from Steph! So easy to do business with, great communication, extremely helpful and my bag was beautiful! Looking forward to future purchases!

Claire Alexandra

Totally recommend Steph, I've used her twice to collect things for me and both arrived promptly and in perfect condition. Thank you x

Ange Young

Steph was just brilliant. I went to her with a brief for a special birthday present and she really listened and presented a few options- I actually had trouble choosing! Great service and great value, I'll definatly be back- hopefully with a brief for something for me next time!

Sam Caswell

Fabulous service! Steph collected and posted a cosmetic pouch I had been after for ages. The transaction was so simple and effective!! Thanks Steph I'll definitely be ordering from you again!!

Faizi Ainsworth

Hassle free transaction, quick response and excellent communication, would recommend The Bag Lady 100%, can't wait to see my daughters face on Monday when she receives her 1st Mulberry, than you so much Steph x

Julie Anne Russell

Fab service! Sent next day and was an easy way for me to get my dream bag! Thanks Steph, I'll be back to use you in the future and would highly recommend you to anyone 😊 Xx

Karla Jones

Amazing service, had a few purchases now and postage is always very prompt...won't hesitate to use for my next purchase 😍

Ruth Connolly

Fantastic service from a lovely lady. Made my first mulberry purchase hassle free. Will definitely buy from her again x

Nikki Coleman

Brilliant, brilliant, brilliant...... First class, personal service.... Bought a beautiful, porcelain blue Darley for my daughter... Definitely will use again (preferably for myself next time). Thank you Steph xxx

Kezza Bee

What a great transaction. A beautiful bag, amazing service and Steph was very friendly and professional when she answered any questions I had prior to purchase. I'll be back. Thank you.

Julie Palmer

Excellent service and beautifully delivered for my daughters first mulberry bag for her 17th birthday in Aug Would recommend and buy again

Helen Simone

Great service,Fast shipping and bag was very well packaged..Would highly recommend and would definitely use again

Carina Reid

Absolutely faultless service . Highly recommended .

Kerrie Croft

Fantastic service. I cannot recommend this company highly enough. Fantastic communication and extremely fast delivery. I ordered Tuesday afternoon and received Wednesday morning. Pleasure to do business with.

Siobhan Fryatt

Steph offers a fantastic service - being both highly knowledgeable and extremely efficient. Many thanks for all your help Steph. I will be seeking your help again in the future! Xx

Laura Moule

Excellent communication throughout the purchase process and next day delivery arranged. Thanks so much, love my first ever mulberry purchase!

Sarah Halliday

Mandy Taylor

Fantastic friendly service. Delivery super quick.

Jess Short

I'm on 2 purchases of a beautiful collection of Mulberry pre loved bags from Steph, and know it won't stop there! Her service from start to finish is faultless, very responsive and super quick service. I've found a friend for life in The Bag Lady finding myself checking the website weekly for the latest 'what's new'. Keep up the good work! ♥️ 💼 👛👜 xxx

Jade Simmonds

Great service! Steph is both helpful and friendly, and I'm so happy with the beautiful Darley purse in oak I bought.

Cathrine Sinsen Watz

Being a woman who has to blow out a lot of candles in her birthday I was unsure as to go about buying from a site like but I needn't of worried as it was an excellent pleasurable experience and would like to thank Steph for making it an easy transaction for me

Lesley Mills

Great idea and fab service! Steph was friendly, informed and extremely efficient. A service I very highly recommend and will definitely use again.

Elaine Hunter

This s my first time using Steph's service and I'm very impressed. She found a Mulberry purse for me at the Bicester outlet after I said I was after one. Very speedy service and no doubt I'll be back x

Kirstie-Anne Jenkins

Steph is brilliant at what she does. She managed to source me a vintage mulberry Smithfield (my unicorn!) at a bargain price. The best thing about Steph and The Bag Lady is her knowledge and service. It's the little things. She remembered I was looking for a Bayswater and my budget and found me one but she messaged me first to check! With all her clients that's seriously good service. She really cares about her customers and the service she provides and her knowledge and contacts are unrivalled. Highly recommended <3

Sally Mahers

I ordered a bag pick up at Bicester Sunday, and today Thursday, my bag arrived at my home in Denmark �, such an incredible service Steph is offering, and an incredible lady Steph is. I can highly recommend The Bag Lady. xxx

Dorthe Beining Christensen

This is my 3rd return trip to The Bag Lady collection service and yet again the service has been flawless. Steph is so knowledgeable, honest and professional that the whole shopping from a distance experience is a real joy. I have no doubt at all that I shall shortly be making my 4th (and 5th) purchases very soon. I cannot recommend the service highly enough.

Becky Joselin

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